Delivery & Shipping Policy

1. General

  • This delivery and shipping policy (“Policy”), together with the Terms of Use, sets out our policies and procedures towards delivery and shipping of Products purchased on A.T.E. Group website (“Website”), of A.T.E. Enterprises Private Limited (herein called as “A.T.E. Group”/ “we”/ “our”/“us”).
  • We provide shipping and delivery of our Products all over India. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.
  • By agreeing to use our Website and/or purchasing a Product on our Website you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Website. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Website.

2. Terms of Shipping and Delivery

We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you (“Logistic Partners”). We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is processed and successfully handed over to the Logistic Partner by us.

Our standard dispatch timelines depend on the pin code to which delivery is made. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/registered with us.

You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third-party service providers.

  • You agree and understand that though we endeavour to ship and deliver our Products across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Website in such cases.
  • You agree and acknowledge that to effectuate timely delivery of the purchased products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc.
  • We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. If you are unavailable to accept delivery, our Logistic Partners will make a maximum of 2 (two) attempts.
  • While we make reasonable endeavours to ensure timely delivery, delays may occur due to:
    • Logistical issues beyond our control.
    • Unsuitable weather conditions.
    • Political disruptions, strikes, employee lockouts, elections, lockdowns, containment zones, etc.
    • Acts of God such as floods, earthquakes, etc.
    • Other unforeseeable circumstances.
  • In case of delays, we shall make reasonable attempts to inform you through your registered email ID and/or mobile number. We shall not be liable for any claims arising due to delays in shipment, delivery, or use of purchased Products.

We endeavour to engage Logistic Partners, employees, and agents with the highest regard for ethics and integrity. However, actions or omissions of delivery individuals are beyond our control. We shall not be liable for any acts or omissions by delivery agents, employees, personnel, or Logistic Partners, including deficiency in service, wrong delivery, delays, package tampering, or other issues.

  • Once you place an order on the Website, we process such order and hand over the purchased Product to our Logistic Partner. You will receive a unique tracking identity number which can be used to track the delivery status of your purchased Product.
  • We engage third-party service providers for deliveries and therefore do not guarantee the accuracy or correctness of tracking information due to possible technical delays or inconsistencies.
  • You should not accept any package that appears visibly damaged, torn, or tampered with during transit or has a damaged seal.
  • We reserve the right to charge shipping fees on Products from time to time. Shipping charges may vary based on product value, product type, delivery area, payment mechanism, and other factors.

3. Customer Support Team

Any queries or concerns relating to the Delivery and Shipping Policy may be directed to our customer support team.

Email: ccc@ategroup.com

Customer Contact Center Number: 1800 123 2830

Operational days: Monday-Saturday, 9:00 AM – 06:00 PM